Legal

Refund Policy

Digital goods are normally final after delivery

A successfully delivered voucher, gift-card code, direct game top-up or mobile recharge is normally final because a digital item cannot be returned once it has been delivered or credited.

When WCell will fix or refund an order

If WCell confirms a genuine delivery failure, an invalid code supplied by WCell, or an incorrect item delivered because of a WCell-side fulfillment error, WCell will investigate and may retry, replace the item or return the amount to your WCell balance.

Incorrect customer details

Refunds are normally not available when a completed direct top-up or recharge was sent to the Player ID, server, account, region or mobile number entered and confirmed by the customer. Always check destination details before purchase.

Pending and review-required orders

Do not place a duplicate order simply because an order is still pending. WCell may need time to confirm the final delivery result. Your account shows the latest known status, and support can investigate using the order reference.

How to request help

Contact WCell Support with your account email and order reference. Never send your password. If the issue involves a redemption error, include the exact error message without publicly sharing a full unused digital code.

Need help?

For questions about an order, account or these policies, contact WCell Support.

Go to Support