Privacy Policy

1. What we collect

To run your account and orders, WCell collects: your email address and name (account creation), your order and top-up history, your wallet balance and transaction ledger, and — for game top-ups — the player ID, server, and region you enter so the top-up reaches the right account. If you contact support, we keep that conversation to help resolve your request.

We don't collect payment card numbers. Balance top-ups go through Whish Money or USDT, and WCell only ever sees the reference/proof you submit for review — not your banking or wallet credentials.

2. How we use it

To create and secure your account, process orders and deliver codes/top-ups, credit wallet top-ups, investigate a failed or disputed order, prevent fraud and abuse, and respond when you contact support. We don't use your data for anything beyond running WCell and keeping it safe.

3. Who we share it with

WCell runs on Supabase, which hosts our database and handles account authentication — they process your data on our behalf under their own security commitments. When you buy a product WCell doesn't stock directly, we pass the minimum information needed to fulfill it (typically just the product and the player ID/region you entered) to our fulfillment suppliers, currently G2Bulk and PlayPin. We don't sell your data to anyone, and we don't share it with advertisers.

4. Cookies and local storage

WCell uses your browser's local storage to remember your cart and keep you signed in between visits — this is functional, not advertising or tracking.

WCell also uses Google Analytics (GA4) to understand overall site traffic and usage — things like which pages are visited and how many people use the site, not individual purchase or account activity. We don't use this data for ad targeting, and we don't share it with advertisers. You can block this by using a browser ad/tracker blocker or Google's browser opt-out, without affecting your ability to buy or manage your account.

5. How long we keep it

We keep account and order data for as long as your account is active, and for a reasonable period after to meet accounting and fraud-prevention obligations. If you ask us to delete your account, we'll remove what we can while keeping the minimum transaction records required for financial recordkeeping.

6. Your choices

You can update your name from your account settings at any time. To request a copy of your data, a correction, or account deletion, email hnwehbe990@gmail.com from the address on your account and we'll respond as soon as we can.

7. Security

Your account is protected by Supabase's authentication system, and all traffic to WCell is encrypted (HTTPS). Access to customer data inside WCell is limited to what's needed to run the store and support customers.

8. Changes to this policy

If this policy changes in a meaningful way, the date at the top of this page will update. Continuing to use WCell after a change means you accept the updated policy.

9. Contact

Privacy questions or requests: hnwehbe990@gmail.com or WhatsApp +961 71 861 063.